Navigating the Future of Healthcare,
One Patient at a Time.
Healthcare executives today face unprecedented challenges from workforce shortages
to financial pressures and shifting patient expectations. The Patient Experience
Strategist provides forward-thinking insights, frameworks,
and case studies to help leaders transform patient care
while strengthening operational performance.
Solutions Designed for Healthcare Leaders.
Every leader has unique challenges. Whether you’re focused on improving patient loyalty, driving operational efficiency, or preparing for future trends our resources are built with your strategic needs in mind.
Executive Playbooks
Step-by-step frameworks for building sustainable, patient-first strategies. From mapping the patient journey to integrating data across systems, these playbooks help you move from vision to execution.
View PlaybooksStrategic Briefings
Concise, insight-packed reports that give you clarity on emerging industry trends from revenue cycle optimization to the hidden costs of administrative burden.
Read BriefingsCase Studies Library
See how health systems, hospitals, and payers are tackling patient experience challenges. Real-world examples backed by data and measurable results
Explore CasesThe Full Access Hub
Get bundled access to every insight, playbook, and case study. The complete resource hub for healthcare leaders who want to stay ahead
Get AccessMeet Ebony Langston: The Strategist Who Redefines Patient Experience
Ebony Langston is the executive strategist who proves that superior patient experience drives exponential revenue growth. Over two decades, she's operated at the nexus of healthcare strategy and operational transformation, partnering with industry leaders like Kaiser Permanente, Capital Blue Cross, Teledoc, and Independence Blue Cross. The Strategic Edge Ebony is a Certified Diversity Professional who translates human-centered initiatives into clear financial return. Her proven impact for clients includes:Transforming Loyalty: Boosting Net Promoter Scores (NPS) by 50 points and curbing employee attrition by 20%.Driving Quality: Helping a client attain the coveted 5-star CMS call-center rating. Advancing Equity: Pioneering the inception of a DEI Council and connecting inclusion to business ROI. Ebony Langston provides the clarity and strategy you need to turn today’s challenges into a profitable, patient-centered strategic roadmap.
