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AI in Healthcare

SDoH

+8

The Healthcare "Gathering Storm" Requires a New Map. Here's Mine.

Jan 7, 2026

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12 min read

The Healthcare "Gathering Storm" Requires a New Map. Here's Mine.

A 1% increase in loyal patients = $40M in new revenue. The secret? Building trust at every touchpoint—starting with your contact center.

Ebony Langston
Ebony Langston

Call Center Strategy

+6

Can AI finally replace your contact center agents?

Oct 15, 2025

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9 min read

Can AI finally replace your contact center agents?

The answer is "yes, and no." Your next strategic move is to build a 'Super Agent' workforce.

Ebony Langston
Ebony Langston

Operational Optimization

+7

You Can't Have Patient Experience Without Staff Experience

Sep 24, 2025

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9 min read

You Can't Have Patient Experience Without Staff Experience

The human infrastructure is the foundation of a resilient health system. But are you truly investing in it?

Ebony Langston
Ebony Langston

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