Privacy Policy

Last Updated: October 29, 2025

Introduction

Welcome to The Patient Experience Strategist (“we,” “us,” or “our”). We are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This Privacy Policy explains our data practices for our newsletter, website (thepatientexperiencestrategist.com), and related services (collectively, the “Services”).

Who We Are

The Patient Experience Strategist is operated by Ebony Langston, doing business as Momentum Books and Media. We are the data controller responsible for your personal information collected through our Services.

Contact Information:
Email: [email protected]

Scope of This Policy

This Privacy Policy applies to personal information we collect when you:

· Subscribe to our newsletter
· Visit our website
· Interact with our content, emails, or social media
· Register for events, webinars, or other offerings
· Contact us directly

This Policy does not apply to third-party websites, services, or platforms we may link to. We encourage you to review the privacy policies of any third-party sites you visit.

What Personal Information We Collect

We collect information that you provide directly and information collected automatically through your use of our Services.


Information You Provide:

· Contact Information: Name, email address, phone number, company name, job title

· Professional Information: Industry, company size, job function, professional interests

· Communication Data: Content of messages, comments, or feedback you send us

· Event Registration: Information provided when registering for webinars, events, or consultations



Information Collected Automatically:

· Usage Data: Pages visited, content viewed, time spent on site, links clicked

· Device Information: IP address, browser type, operating system, device identifiers

· Email Engagement: Open rates, click-through rates, email preferences
Cookies and Tracking Technologies: See Section 11 for details


Information from Third Parties:

· Newsletter Platform: We use beehiiv to manage our newsletter subscriptions and may receive data from them

· Social Media: Information from LinkedIn and other platforms where we share content

· Business Partners: Information from co-marketing partners, event sponsors, or advertising partners

· Publicly Available Sources: Professional information from corporate websites, LinkedIn, and other public sources

How We Use Your Personal Information

We use your personal information for the following purposes:


Newsletter and Content Delivery:

· Send you our weekly newsletter and related content
· Personalize content based on your interests and engagement
· Notify you about new articles, resources, or offerings


Marketing and Communications:

· Send promotional materials about our consulting services, events, and products
· Share relevant industry insights, case studies, and research
· Conduct surveys and gather feedback


Advertising and Sponsorships:

· Deliver sponsored content and advertisements through our newsletter
· Share aggregated, anonymized data with advertising partners
· Measure advertising effectiveness and engagement


Business Operations:

· Respond to inquiries and provide customer support
· Process registrations for events, webinars, and consultations
· Analyze and improve our Services
· Conduct research and develop new offerings


Legal and Security:

· Comply with legal obligations and enforce our Terms of Use
· Protect against fraud, security threats, and abuse
· Resolve disputes and enforce our agreements

Legal Basis for Processing (EU/UK/Switzerland)

For individuals in the European Economic Area, United Kingdom, and Switzerland, we process your personal information based on the following legal grounds:


. Consent: When you subscribe to our newsletter or consent to marketing communications

. Legitimate Interests: For business-to-business marketing, analytics, and improving our Services

. Contract Performance: To fulfill our obligations under our Terms of Use

. Legal Compliance: To comply with applicable laws and regulations



You have the right to withdraw consent or object to processing at any time.

How We Share Your Personal Information

We may share your information with the following parties:


Service Providers:

Email Service Provider: beehiiv (for newsletter delivery and management)

Analytics Providers: To analyze website traffic and user behavior

Cloud Storage: To securely store data and backups

Payment Processors: For processing consulting fees or product purchases


Advertising and Sponsorship Partners:

. We may share aggregated, anonymized data with sponsors and advertisers

. We may provide contact information to sponsors when you engage with sponsored content (with your consent)

. We do not sell your personal email address or contact information without your explicit consent


Business Partners:

. Co-marketing partners for joint events, webinars, or content initiatives

. Event sponsors and co-hosts (with your consent when registering)


Legal Requirements:

. When required by law, legal process, or government request

. To protect our rights, property, or safety, or that of others

. In connection with a business transaction (merger, acquisition, or sale)


We require all third parties to respect the security of your personal information and process it in accordance with applicable law.

Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Policy.


Specifically:


. Active Subscribers: We retain your information while you remain subscribed

. Unsubscribed Users: We may retain limited information to honor your unsubscribe request and comply with legal obligations

. Legal Requirements: We may retain information longer if required by law or to resolve disputes

You may request deletion of your personal information at any time by contacting us.

Data Security

We implement reasonable technical, organizational, and administrative measures to protect your personal information, including:


. Encryption of data in transit and at rest

. Access controls and authentication requirements

. Regular security audits and updates

. Secure cloud storage with reputable providers

However, no system is completely secure. We cannot guarantee absolute security of your information.

International Data Transfers

Your personal information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. These countries may have data protection laws different from your country of residence.


For transfers from the EU/UK/Switzerland to the United States, we rely on: - Standard Contractual Clauses approved by the European Commission - Adequacy decisions where applicable - Other appropriate safeguards as required by law

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance your experience and collect information about how you use our Services.

Types of Cookies We Use:

. Strictly Necessary Cookies: Essential for website functionality, security, and providing requested services.

. Performance Cookies: Help us understand how visitors use our website and identify areas for improvement.

. Functional Cookies: Remember your preferences and personalize your experience.

. Targeting/Advertising Cookies: Deliver relevant advertisements and measure campaign effectiveness.

Managing Cookies:

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

To opt out of interest-based advertising: - Network Advertising

Initiative: optout.networkadvertising.org - Digital Advertising Alliance: optout.aboutads.info

Global Privacy Control (GPC):

If you enable GPC in your browser, we will honor it as a request to opt out of the sale or sharing of your personal information for advertising purposes (where required by law).

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:


All Users:

. Unsubscribe: opt out of marketing emails at any time using the unsubscribe link

. Access: Request information about the personal data we hold about you

. Correction: Request correction of inaccurate or incomplete information

. Deletion: Request deletion of your personal information



EU/UK/Switzerland Residents:

. Data Portability: Receive your data in a structured, machine-readable format

. Restriction: Request restriction of processing in certain circumstances

. Objection: Object to processing based on legitimate interests

. Withdraw Consent: Withdraw consent at any time (without affecting prior processing)
. Lodge a Complaint: File a complaint with your local data protection authority


California Residents:

. See our separate CCPA Privacy Notice for California-specific rights

. Request information about data collection, use, and disclosure

. Opt out of the sale or sharing of personal information


Other U.S. State Residents:

. Residents of certain states (Colorado, Connecticut, Utah, Virginia, etc.) may have additional rights under state privacy laws

To Exercise Your Rights:Email us at [email protected] with your request. We will respond within the timeframe required by applicable law.

Children’s Privacy

Our Services are directed to professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 13 (or 16 in the EU/UK). If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Policy on our website and update the “Last Updated” date. For material changes, we will provide additional notice (such as via email or a prominent website notice).

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Mail:
The Patient Experience Strategistc/o Momentum Books and Media
[Your Business Address - to be added]

EU Representative

For individuals in the European Union, if required, we will appoint an EU representative in accordance with Article 27 of the GDPR. Contact details will be provided here when applicable.

Your privacy matters to us. Thank you for trusting The Patient Experience Strategist with your information.

Your privacy matters to us. Thank you for trusting The Patient Experience Strategist with your information.