Terms of Use
The Patient Experience Strategist
Last Updated: October 29, 2025
Acceptance of Terms
Welcome to The Patient Experience Strategist (“Newsletter,” “we,” “us,” or “our”). By subscribing to, accessing, or using our newsletter, website (thepatientexperiencestrategist.com), and related services (collectively, the “Services”), you (“Subscriber,” “you,” or “your”) agree to be bound by these Terms of Use (“Terms”).If you do not agree to these Terms, please do not subscribe to or use our Services.
Description of Services
The Patient Experience Strategist provides:·
Weekly newsletter content focused on AI innovations in healthcare, patient experience strategies, health equity, and actionable insights for healthcare executives
· Access to digital content including articles, case studies, frameworks, and industry analysis
· Opportunities to engage with healthcare CX thought leadership and strategic consulting services
· Optional participation in webinars, podcasts, and other educational content
Eligibility and Registration
Age RequirementYou must be at least 18 years old to subscribe to our Services. By subscribing, you represent and warrant that you are at least 18 years of age.
Account Information
When you subscribe, you agree to:
· Provide accurate, current, and complete information (including your name, email address, job title, and organization)
· Maintain and promptly update your information to keep it accurate and current
· Maintain the security and confidentiality of your account credentials
· Accept responsibility for all activities that occur under your account
We reserve the right to suspend or terminate your subscription if you provide inaccurate, false, or incomplete information.
Subscription and Access
Free Newsletter
Our primary newsletter is provided free of charge. We reserve the right to introduce paid subscription tiers, premium content, or digital products in the future, which will be subject to additional terms.
Email Communications
By subscribing, you consent to receive:
· Weekly newsletter content delivered to your email address
· Occasional updates about our Services, events, or offerings
· Administrative communications related to your subscription
You may unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us at [insert contact email].
Intellectual Property Rights
Ownership
All content published through The Patient Experience Strategist, including but not limited to articles, frameworks, case studies, images, graphics, logos, and trademarks (“Content”), is the exclusive property of Ebony Langston and The Patient Experience Strategist or used with permission from third-party licensors.
Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to:
· Access and read our newsletter content for personal, non-commercial use
· Share newsletter content via provided sharing tools or links with proper attribution
Restrictions
You may not:
· Reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit our Content without express written permission
· Remove or alter any copyright, trademark, or proprietary notices
· Use automated systems (bots, scrapers) to access or collect Content from our Services
· Republish our Content on other platforms or in other publications without authorization
For licensing inquiries or permission requests, please contact us at [insert contact email].
User Conduct
You agree not to:
· Use our Services for any unlawful purpose or in violation of these Terms
· Harass, abuse, threaten, or intimidate other subscribers or our team
· Transmit any viruses, malware, or harmful code· Attempt to gain unauthorized access to our systems or networks
· Impersonate any person or entity or misrepresent your affiliation
· Engage in any activity that disrupts or interferes with our Services
We reserve the right to investigate violations and take appropriate action, including suspension or termination of access.
Privacy and Data Use
Data Collection
We collect and use your personal information as described in our Privacy Policy, including:
· Contact information (name, email, job title, organization)
· Engagement data (email opens, clicks, content preferences)
· Information you voluntarily provide (survey responses, consultation requests)
Third-Party Sharing
We may share your information with:
· Email service providers (beehiiv) to deliver newsletter content
· Analytics providers to improve our Services· Advertising partners (subject to applicable privacy laws and your consent)
· Professional service providers (consultants, legal advisors) under confidentiality obligations
We will not sell your personal information to third parties without your explicit consent.
Marketing Communications
By subscribing, you consent to receive marketing communications from us and, where applicable, from carefully selected partners whose services may be relevant to healthcare executives. You may opt out of marketing communications at any time.
For complete details, please review our Privacy Policy at [insert Privacy Policy link].
Advertising and Sponsorships
Our newsletter may include:
· Sponsored content clearly labeled as such
· Advertisements from healthcare technology vendors and service providers
· Affiliate links or partnerships
We maintain editorial independence, and sponsored content does not influence our editorial opinions or recommendations. All advertising relationships will be disclosed in accordance with applicable regulations.
Third-Party Links and Services
Our Services may contain links to third-party websites, resources, or services. We do not control, endorse, or assume responsibility for:
· The content, accuracy, or practices of third-party sites
· Products or services offered by third parties
· Privacy policies or terms of use of third-party platforms
Your interactions with third parties are solely between you and the third party. We encourage you to review their terms and privacy policies.
Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
· Warranties of merchantability, fitness for a particular purpose, or non-infringement
· Warranties that the Services will be uninterrupted, error-free, or secure
· Warranties regarding the accuracy, reliability, or completeness of Content
We do not guarantee that:
· Our Content will meet your specific needs or expectations
· The Services will be available at all times or free from technical issues
· Any errors or defects will be corrected
Healthcare information provided is for educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals for specific guidance.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW:
Exclusion of Damages
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
· Loss of profits, revenue, or business opportunities
· Loss of data or information
· Business interruption
· Personal injury or property damage
Cap on Liability
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US (IF ANY) IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
Exceptions
Nothing in these Terms limits or excludes liability for:
· Death or personal injury caused by negligence
· Fraud or fraudulent misrepresentation
· Any liability that cannot be excluded or limited under applicable law
Indemnification
You agree to defend, indemnify, and hold harmless The Patient Experience Strategist, Ebony Langston, and our affiliates, employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:
· Your violation of these Terms
· Your use or misuse of the Services
· Your violation of any third-party rights, including intellectual property rights
· Any content you submit or transmit through our Services
Termination
By You
You may terminate your subscription at any time by unsubscribing via the link in our emails or contacting us directly.
By Us
We reserve the right to suspend or terminate your access to the Services at any time, with or without cause or notice, including if:
· You violate these Terms· Your account has been inactive for an extended period
· We discontinue the Services
13.3 Effect of Termination
Upon termination:
· Your right to access and use the Services will immediately cease
· We may delete your account information and data
· Sections of these Terms that by their nature should survive (including intellectual property, disclaimers, and limitations of liability) will remain in effect
Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
· Posting the updated Terms on our website with a new “Last Updated” date
· Sending an email notification to subscribers (for significant changes)
Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of the Services.
Governing Law and Dispute Resolution
Governing Law
These Terms are governed by the laws of [insert state/jurisdiction], without regard to conflict of law principles.
Dispute Resolution
Any disputes arising from these Terms or the Services shall be resolved through:
- Informal Negotiation: Contact us at [insert contact email] to attempt to resolve the dispute informally within thirty (30) days.
- Binding Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will be conducted in [insert location] or remotely by mutual agreement.
Class Action Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Exceptions
Either party may seek equitable relief (such as injunctions) in court for intellectual property infringement or unauthorized use of the Services.
General Provisions
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Patient Experience Strategist regarding the Services.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Assignment
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.
No Agency
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.
Contact Information
For questions, concerns, or requests regarding these Terms or our Services, please contact us:
The Patient Experience Strategist
Email: [insert contact email]
Website: thepatientexperiencestrategist.com
LinkedIn: www.linkedin.com/in/ebonylangston
By subscribing to The Patient Experience Strategist, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.
