Archive | The Patient Experience Strategist

This website uses cookies

Read our Privacy policy and Terms of use for more information.

Why Patients Ghost Your Practice

Why Patients Ghost Your Practice

She Loved Her Doctor. She Left Anyway.

She Loved Her Doctor. She Left Anyway.

Fewer Than Five Hands Went Up in a Room of Senior PX Leaders

Fewer Than Five Hands Went Up in a Room of Senior PX Leaders

Your Practice Doesn't Have a Marketing Problem. It Has Leaks.

Your Practice Doesn't Have a Marketing Problem. It Has Leaks.

Your Operations Report Is Your Patient Experience Report

Your Operations Report Is Your Patient Experience Report

She Proved Who She Was Five Times. You Still Don't Know Her.

She Proved Who She Was Five Times. You Still Don't Know Her.

78% satisfied. 80% gone.

78% satisfied. 80% gone.

HCAHPS Wasn't Built for the Job We're Asking It to Do

HCAHPS Wasn't Built for the Job We're Asking It to Do

The $320B Your Equity Strategy Is Leaving on the Table

The $320B Your Equity Strategy Is Leaving on the Table

The Question to Ask Your Frontline Staff Tomorrow

The Question to Ask Your Frontline Staff Tomorrow

Healthcare Spent $1.4 Billion on AI Last Year. At IPX, Almost Nobody Talked About It.

Healthcare Spent $1.4 Billion on AI Last Year. At IPX, Almost Nobody Talked About It.

The words you use when no one is selling to you

The words you use when no one is selling to you