Healthcare Technology

Value Based Care

+5

The Thanksgiving Gratitude Trap: Why 'Thank You' Doesn't Build Patient Loyalty

Nov 19, 2025

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9 min read

The Thanksgiving Gratitude Trap: Why 'Thank You' Doesn't Build Patient Loyalty

Ebony Langston

Patient Experience

+3

3 Must-Do Audits to Keep Your MA Marketing Promise (Before Launch)

Oct 1, 2025

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11 min read

3 Must-Do Audits to Keep Your MA Marketing Promise (Before Launch)

Stop Chasing Volume: LTV is the Only MA Metric That Matters Now

Ebony Langston

Operational Optimization

+7

You Can't Have Patient Experience Without Staff Experience

Sep 24, 2025

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9 min read

You Can't Have Patient Experience Without Staff Experience

The human infrastructure is the foundation of a resilient health system. But are you truly investing in it?

Ebony Langston